In case of discrepancies between the German and the English version of this document, the German version shall prevail. The English text is only a non-binding convenience translation.
Airbus Bank GmbH
P. O. Box 31 02 09
Local Court Munich HRB 215844
701 206 00
Christian Unrath (Spokesman), Tel. 089 290140-0
Jürgen Wienes, Tel. 089 290140-0
Vice Chairman of the Supervisory Board
Responsible supervisory authorities
60314 Frankfurt am Main
Bundesanstalt für Finanzdienstleistungsaufsicht
Graurheindorfer Straße 108
Marie-Curie-Str. 24 - 28
60439 Frankfurt am Main
Extrajudicial dispute resolution
Airbus Bank GmbH takes part in the dispute settlement procedure of the consumer arbitration board "Ombudsman of the private banks" (www.bankenombudsmann.de). There the consumer has the possibility of turning to the Ombudsman of the private banks for the settlement of a dispute with the bank. If the subject of the complaint concerns a dispute about a payment services contract (Section 675f of the German Civil Code), customers who are not consumers can also call on the ombudsman of the private banks. Further details are governed by the "Rules of Procedure for the Settlement of Customer Complaints in the German Banking Industry", which are available on request or can be found on the Internet at www.bankenverband.de. The complaint must be submitted in text form (e.g. by letter, fax or e-mail) to the Customer Complaints Office at the Bundesverband deutscher Banken e. V., Postfach 04 03 07, 10062 Berlin, Fax: +49 30 1663-3169, email@example.com.
If the subject of the complaint concerns a dispute arising from the scope of application of payment services law (Sections 675c to 676c of the German Civil Code, Article 248 of the Introductory Act to the German Civil Code and provisions of the Payment Services Supervision Act), there is also the possibility of lodging a complaint with the Federal Financial Supervisory Authority. The rules of procedure can be obtained from the Federal Financial Supervisory Authority. The address is: Bundesanstalt für Finanzdienstleistungsaufsicht, Graurheindorfer Straße 108, 53117 Bonn.
European Online Dispute Resolution Platform
The European Commission has set up an online dispute resolution platform (OS Platform) at http://ec.europa.eu/consumers/odr/ Consumers can use the online dispute resolution platform for the out-of-court settlement of disputes arising from purchase or service contracts concluded online.
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